Good service begins with the very first contact

Would you like further information regarding our product and service portfolio? Or would you like an individual offer? We’re here to help. Please fill in all the sections marked with an asterisk * and then click on 'send form'.

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The personal information provided by you will only be used by us to contact you. This data shall in particular not be published. For further information please read our Privacy & Cookies page


Am Fallhammer 1
40221 Düsseldorf
T +49 211 17160-0
F +49 211 17160-420

Data Protection Statement

We are pleased that you have visited our website and thank you for your interest in our company.

Data protection is not just a legal obligation for us, but an important tool for increasing transparency in our daily handling of your personal data. The protection of your personal data (hereinafter referred to as "data") is very important to us. In the following, we would like to inform you in detail about data collected during your visit to our website and through the use of this website’s offers, and how data is processed or used by us, as well as which accompanying protective measures we have also taken in technical and organizational terms.

1 Responsible party for data processing

The responsible party for data processing pertaining to Article 4, paragraph 7 General Data Protection Regulation (GDPR) is REMEX GmbH, as stated in our Legal information (Impressum).

Commissioned service providers

The general provision and maintenance of our web pages and email systems is carried out with the support of IT service providers who are working on our behalf and therefore may also be able to view (receive) your data to the required extent.

Data Protection Officer

Responsibility for the compliance and monitoring of data protection has been contracted to an external Data Protection Officer. The Data Protection Officer is at your disposal for further information on the subject of data protection under the following contact data:

Niels Kill
c/o Althammer & Kill GmbH & Co. KG
Mörsenbroicher Weg 200
40470 Düsseldorf

2 Collection and use of your data

The extent and nature of the collection and use of your data differs depending on whether you visit our offerings solely to retrieve information or actually use the services offered by us.

In the case we use contracted service providers for individual functions regarding our offerings, or if we wish to use your data for advertising purposes, in the following statement, we hereby inform you in detail about the respective steps to be taken. In doing so, we will also name the specified criteria for the data storage duration.

The transfer of your data to other third parties is otherwise only carried out in the case we are legally obliged to do so.

Use of information

For the informational use of our web pages, we only collect the personal data that your Internet browser automatically transmits, such as:

  • IP adress
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the requirement (actual page)
  • Each transferred amount of data and the access status (file transfer, file not found, etc.)
  • Website from which the request comes
  • Browser type / version / language
  • Operating system and its platform
  • Language and version of the browser software.

The above data is technically required to display you our website and to ensure its stability and security. The storage period of this data (logs) is determined by our service provider, 1&1 Internet SE. The logs are processed for statistical purposes by 1&1 monthly with analysis software and deleted after 56 days.

Contact and orders

You can contact us at any time via the contact form or a contact e-mail address. Our versatile media can conveniently be ordered at or Required mandatory information is marked with an *.

Your data will generally be processed to handle your inquiry or order and deleted after storage is no longer necessary.


In the case you would like to receive our German language newsletter, you will be redirected to the website If you would like to register for our English newsletter, you will be redirected to the website

In order to be able to register for our email newsletter service, we require your data protection consent regarding your email address to which the newsletter is to be sent. Any other information (title, name) will be used to address you personally and to design the content of the newsletter.

For the sending of the newsletter, we use the so-called double opt-in procedure, i.e., we will not send you the newsletter until you confirm your registration via a confirmation email sent to you solely for this purpose by means of a specifically included email link. We want to make sure that only you, as the owner of the specified email address, can subscribe to the newsletter. Your confirmation of this must be made promptly after receipt of the confirmation email, otherwise your newsletter subscription will be automatically deleted from our database.

You can unsubscribe from our newsletter at any time.

Either under the following links:

Or by clicking on the corresponding links at the end of the newsletter.

For the purpose of sending you the newsletter, your data will be passed on to our service provider BDesign GmbH (address: Kaninenberghöhe 50, 45136 Essen,

On our websites we use a version of Matomo which is implemented on our own servers. This is an open source analysis software for the purpose of statistical evaluation of visitor access. Based on this evaluation, we particularly wish to track which of our sites are accessed and how often, but not by whom they are accessed. The implementation of Matomo on our servers does not use any cookies. We only store anonymised user data for collecting general statistical values, without comprehensively analysing user behaviour.

A comprehensive analysis of user behaviour is also not possible due to the anonymised collection of the data. The IP address transmitted in the server log-in is anonymised on our server before it is transmitted to the Matomo installation and replaced by a random IP address. It is not possible to trace the IP address using the anonymised data, as time entries are randomised by the Matomo installation.

The purpose of the processing is the statistical analysis of user behaviour to optimise the functionality of our websites. Our legitimate interest lies in the improvement of our website.

3 Use of cookies

For our websites, we use the technology of cookies. Cookies are small text files that are sent from our web server to your browser as part of your visit to our website, and are stored on your computer for later retrieval. They serve to make our online presence more user-friendly and effective.

This website uses cookies to the following extent:

  1. Transient cookies (temporary use)
    • None
  2. Persistent cookies (temporarily limited use)
    • Fe_typo_user
      This cookie is only relevant for web administrators. No personal data will be processed.
  3. Third-Party cookies (from third parties)
    • None

Transient cookies are automatically deleted when you close the browser. These include, in particular, the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognized when you return to the site. The session cookies are deleted when you log out or when you close the browser.

Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser setting according to your wishes and, for example, decline the acceptance of third-party cookies or all cookies. We point out, however, that by doing this, you may not be able to use all features of this website.

In this context, a collection or storage of personal data in cookies does not take place by us. We also do not use technology that combines information generated by cookies with user data.

4 Google Web Fonts

For the uniform representation of fonts we use so-called web fonts, which are provided by Google. The Google Web Fonts are installed locally on our server. No connection is established with Google servers.

5 Processing of your personal data in countries outside the EU and the EEA

Your personal data will not be processed in countries outside the European Union and the European Economic Area.

6 Legal basis of data processing

Here you will find an overview of the legal basis pertaining to data protection for the processing of your data.

Use of information and Matomo

The processing of your data, which your browser automatically informs us of, takes place within the scope of our interest in solely being able to display you the actual web pages.

  • Article 6, paragraph 1 lit. f) General Data Protection Regulation (GDPR)

Contact and orders

Processing is necessary for the performance of a contract to which the person concerned (data subject) is a party or for the implementation of pre-contractual measures taken at the request of the person concerned (data subject).

  • Article 6, paragraph 1 lit. b) General Data Protection Regulation (GDPR)


The sending of our newsletter is based on your personal consent.

  • Article 6, paragraph 1 lit. a) General Data Protection Regulation (GDPR)

You can revoke your consent at any time and unsubscribe from the newsletter.

7 Your Rights: Information, correction, deletion, restriction

You have the right to unrestricted information about your stored personal data at any time, as well as the right to correction, deletion or the restriction of processing or objection to processing, as well as the right to data portability, provided the respective data protection requirements are met. If you have any questions about your rights, you can contact us at any time or send an email to our external Data Protection Officer (contact details see above).

You also have the right to complain to a data protection supervisory authority about our processing of your personal data. A list of State Data Protection Officers of all federal states as well as their contact data can be found on the following link:

If you grant us consent for any particular form of data processing, you can revoke this consent at any time. Basically, we only require consent in special cases, e.g., when sending out our newsletter.

8 Data Security

We also use technical and organizational security measures to protect personal data arising or collected, in particular against accidental or intentional manipulation, loss, destruction or against the attack of unauthorized persons. Our security measures are continuously improved in line with technological developments.

The transfer of your personal data using the contact form is encrypted using SSL technology (https) in order to prevent access by unauthorized third parties.

REMEX GmbH // Section REMEX Processing